BBC Studios Doctor Who Day Promotion

Terms and Conditions

These terms and conditions (the "Promotion Terms") apply to the ‘Doctor Who Day’ promotion ("Promotion") being run and administered by BBC Studios Distribution Limited (“BBCSD”), 1 Television Centre, 101 Wood Lane W12 7FA London, in collaboration with The English Heritage Trust (charity no. 1140351) (“EH”) as the sponsor.

Eligibility and terms that apply

1. BBCSD’s employees and employees of any third party affiliated with the Promotion, BBCSD's parent companies, subsidiaries, distributors and other prize suppliers, advisors or advertising/promotion agencies (and their immediate family members) are not eligible to enter the Promotion.

2. You must be 18 years or over to enter the Promotion and a legal resident of the UK to be eligible to enter the Promotion.

3. Your entry into the Promotion is subject to your acceptance of, and compliance with, these Promotion Terms, BBCSD’s website terms: https://www.bbcstudios.com/terms-conditions and, where applicable, the EH booking site terms, located here: https://www.english-heritage.org.uk/about/our-policies-and-reports/booking-terms-and-conditions.

4. No purchase is necessary to participate in this Promotion, but your date of birth, email address and postcode are required to sign up to a BBC account in order to participate. Purchase of an admission ticket is required to obtain the benefit of the Prize Voucher.

Prizes

5. The prize for successful participants is a ‘2 for 1’ voucher comprising a specific code (“Prize Voucher”) which is redeemable against purchasable admission tickets to a mystery EH site located in the UK (the “Venue”) on 23 November 2025 only (the “Date”). Details of the Venue will become available upon successful completion of the Challenge (defined below).

6. The eligible admissions tickets for the Venue on the Date must be purchased through the EH website https://www.english-heritage.org.uk/ (“EH Site”). Prize Vouchers may not be redeemed anywhere other than on the EH Site.

How to claim the Prize Voucher

7. To claim the Prize Voucher, you must successfully complete the Doctor Who digital challenge involving you solving clues (“Challenge”). The Challenge will be open from Thursday 20 November 2025 at 12:00pm GMT (the “Opening Date”) and will close on the Closing Date (defined below).

8. To participate in the Challenge, you are required to sign-in to the Challenge site https://www.doctorwho.tv/unit-hq using a BBC account (“Challenge Site”), sign-up of which may require you to provide your personal information, such as your date of birth, email address and postcode. To successfully complete the Challenge and access the Prize Voucher, you must enter the correct password, obtained by successfully solving the clues as indicated on the Challenge Site. All participants who have successfully solved the clues and entered the correct password will be able to access a Prize Voucher.

9. Successful Challenge participants will be able to access the Prize Voucher immediately on screen where the Prize Voucher will be made available on successfully completing the Challenge on the Challenge Site. Prize Vouchers are limited to one per person.

10. All entries of passwords on the Challenge Site are deemed to be entered into the Promotion at the time of receipt by BBCSD. Proof of electronic submission will not be accepted as proof of receipt. Incomplete entries will not be accepted as valid.

11. The Prize Voucher can be redeemed against a mix of adult, senior and child tickets. Purchase of at least one full price ticket is required to obtain the ‘2 for 1’ benefit of the Prize Voucher. Where tickets of differing values are purchased in a single transaction using the Prize Voucher, the

cheapest eligible ticket(s) will be the free ticket(s). A valid credit or debit card may be required for redeeming your Prize Voucher on the EH Site.

Prize limitations and important terms

12. Prize Vouchers are subject to availability and BBCSD reserves the right to substitute Prize Vouchers for another prize of equal value at its sole discretion should the specified Prize Voucher become unavailable for any reason (or any part of a Prize Voucher to the extent divisible).

13. The number of Prize Vouchers redeemable against tickets is subject to capacity at the Venue. The available redeemable Prize Vouchers for this Promotion are limited to a maximum of 4,519 redemptions (“Redemption Limit”) which are redeemed during the redemption window, which will be open from the Opening Date to 23 November 2025 at 15:00pm GMT (the “Closing Date” – the period from the Opening Date to the Closing Date shall be the “Redemption Window”).

14. The Prize Vouchers are only valid during the Redemption Window and may not be redeemed outside it. Prize Vouchers may not be redeemed against any tickets admissions to the Venue on a date other than the Date as specified.

15. Prize Voucher usage will be monitored during the Redemption Window. If the Redemption Limit is reached during the Redemption Window, then BBCSD will announce on its official Doctor Who Instagram page https://www.instagram.com/bbcdoctorwho/?hl=en and on its official Doctor Who Facebook page https://www.facebook.com/DoctorWho/?locale=en_GB (via Facebook Stories) that no further redemptions of Prize Vouchers are available and any extant Prize Vouchers not already redeemed may no longer be redeemed. The odds of a participant’s ability to redeem Prize Vouchers is subject to how many individuals decide to redeem their Prize Vouchers during the Redemption Window and up to the Redemption Limit. Availability is on a first-come-first-served basis during the Redemption Window.

16. The Prize Voucher does not include any costs and expenses relating to the Prize Voucher or the enjoyment of it, including but not limited to the initial ticket admission price, travel to the Venue, travel insurance, accommodation at or near the Venue, any applicable include taxes, ground transfers, food and beverages, gratuities, incidentals, baggage costs, telephone calls, internet carrier or data charges, excursions, charges for changing dates and/or reservations, and any other expenses that might reasonably be incurred by you in receiving or using the Prize Voucher.

17. BBCSD is not responsible if attendants and/or their guests (as applicable) are: (i) denied entry to, or re-entry from, any aircraft, train, taxi, coach etc; (ii) denied entry to the Venue without a valid admission ticket; (iii) denied entry to the Venue on the Date by EH due to a participant’s late attendance for their chosen entry slot, including as a consequence of any delays caused by a participant’s chosen mode of transport. In such event, the individual and/or their guests will be solely responsible for all resulting expenses incurred by them in those circumstances.

18. Individuals using Prize Vouchers will be exclusively responsible for any potential taxes due as a result of being awarded or using the Prize Voucher.

19. Prize Vouchers are non-negotiable, may not be exchanged for any cash or other alternative, are not transferable, divisible, permitted to be sold or resold, or offered for sale by successful participants and are not for use in conjunction with any other promotion or offer. Posting the Prize Voucher online (including on social media, web-forums, websites) or sharing it with others is strictly prohibited. Prize Vouchers cannot be replaced or refunded in the event of loss, theft or missed opportunity.

20. The Prize Vouchers, if redeemed, could result in time off work or study. You should ensure prior to entering the Promotion that you are able to take this time off work or study, where necessary. It is the sole responsibility of the successful participant to arrange time off if necessary.

21. Additional EH terms, policies or conditions apply to visits at the Venue and beyond participation in the Challenge and a participant’s redemption of the Prize Voucher. Please visit https://www.english-heritage.org.uk/ for further information of EH’s terms. Individuals who redeem their Prize Vouchers agree to be bound by EH’s additional terms.

22. BBCSD accepts no responsibility where individuals and their guests are no longer able to attend the Venue on the Date following their redemption of the Prize Voucher.

23. BBCSD will not accept responsibility for loss through technical fault, incomplete, illegal or other damaged entries of the password or inability of a participant to access the Challenge Site.

24. Entries that are completed or entered by means not in compliance with these Promotion Terms may be disqualified and the participant may not be eligible for participation in future promotions run by BBCSD.

25. BBCSD reserves the right at its absolute discretion to disqualify participants that do not comply with these Promotion Terms or the spirit thereof or any participant who it reasonably believes has interfered with the fair running of the Promotion.

26. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter any Promotion repeatedly is prohibited. BBCSD reserves the right to disqualify any participant that it feels has sought to take an unfair advantage over other participants by using such technologies or otherwise in its sole discretion.

27. BBCSD will not be responsible or liable for: (a) any failure to receive password entries due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, garbled, distorted or damaged transmissions or password entries; (c) telephone, electronic, hardware, software, network, Internet or other computer or communications related malfunctions or failures; (d) any disruptions, injuries, losses or damages caused by events beyond the control of BBCSD; or (e) any printing or typographical errors in any materials associated with this Promotion.

28. BBCSD may itself or instruct a third-party agency to monitor, and review submitted password entries and, to the extent that such entries do not meet the eligibility criteria or otherwise infringe these Promotion Terms, such agency may disqualify such entries or void the individual’s Prize Voucher at its discretion.

29. Your participation in this Promotion including entry of the password must not contain: (a) anything which may be considered defamatory, inappropriate, offensive, abusive, unlawful, obscene, derogatory, pornographic, sexually inappropriate, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children, or otherwise unsuitable for publication; (b) anything which infringes or may infringe the intellectual property rights (such as unlicensed music, a BBCSD's logos or branding etc.), privacy or confidentiality rights, personality rights, image rights or any other rights whatsoever of any third party; (c) any virus, trojan horse, or similarly malicious software; (d) anything which denigrates or may denigrate (in BBCSD's sole opinion) the BBC or Doctor Who brand, the Promotion, or any other third party brand, product or service; (e) swear words, inappropriate language, nudity, violence, imagery or themes of an adult or sexual nature; or (f) any other materials or content which BBCSD considers (in its sole discretion) to be contrary to the nature and spirit of the BBC or Doctor Who brand or the Promotion.

Prize Voucher winners and verification

30. BBCSD reserves the right to verify the identity and age of a winner of a Prize Voucher and all relevant related parties prior to awarding a Prize Voucher.

31. BBCSD must either publish or make available information that indicates that a valid award took place, and that the distribution of the Prize Vouchers has been conducted on a fair and random basis. BBCSD may appoint an independent party to audit its statement and verify that such Prize Vouchers have been distributed, or made available for distribution, in that manner.

32. To comply with its obligations, BBCSD may publish or make available details of Prize Voucher winners and, if applicable copies of their winning entries, to anyone who emails CRM@BBC.com within one month after the Closing Date stated in condition 13. If you object to any of your details being published or made available, please contact BBCSD at CRM@BBC.com. In such circumstances, BBCSD may still be required to provide the information and successful entries to the Advertising Standards Authority on request in the event of a challenge.

Personal Information

33. Personal information will be processed in accordance with the terms of the Privacy Policy available at the Challenge Site.

Social Media and other Platforms

34. Where participating in this Promotion, including the Challenge, involves the use of or access to social media pages or third party platforms, apps or websites, including Instagram, X, Facebook, or What3Words, participants acknowledge and accept that such third parties are not associated with the Promotion, and do not act as a sponsor or promoter of the Promotion, nor do such third parties endorse or administer such Promotion in any manner.

35. Use of any third-party platform remains subject to each service's particular terms of use and privacy policies which participants must agree to and comply with at all times in connection with their participation in this Promotion.

36. BBCSD is not responsible for any changes or unavailability of third-party platforms or related services that may interfere with the Promotion or the ability of participants to timely participate in the Challenge and enter the password. To the extent of such changes or unavailability do so affect and interfere with the Promotion, BBCSD may, in its sole discretion, terminate or modify the Promotion.

Release and Liability

37. Each participant who achieves a Prize Voucher agrees that BBCSD will have no liability for any loss, injury or damage to property or person, including death, arising from the acceptance, possession, use or misuse of the Prize Voucher, save that nothing in these Promotion Terms shall be construed to limit or exclude any liability of BBCSD for fraudulent misrepresentation, fraud, death or personal injury caused by a BBCSD's negligence or any other liability to the extent the same may not be excluded or limited as a matter of law.

General

38. BBCSD reserves the right in its sole discretion to terminate, extend or suspend the Promotion at any time where this is necessary or desirable due to supervening circumstances beyond its reasonable control.

39. The decisions of BBCSD are final and legally binding on all participants and no correspondence will be entered into with participants or any other person.

40. No term of these Promotion Terms shall be enforceable by any person who is not a party to them either under the Contracts (Rights of Third Parties) Act 1999 or otherwise, unless such party is an affiliate or member of BBCSD or the BBC group.

41. The Promotion and these Promotion Terms are governed by the laws of England, and all participants agree to submit to the exclusive jurisdiction of the English and Welsh courts.