FAQ

Here you’ll find answers to some of the most popular Doctor Who questions…

Doctor Who FAQ

How do I get signed photos or autographs from the cast?

All requests for autographs and signed photos should be made via the actor’s agent.

Can you pass on fan mail to the cast or provide their details?

We cannot provide any direct contact information for cast; all fan mail should be sent via an actor’s agent.

How can I apply to work on Doctor Who?

The Contact Hub provides information on job vacancies available at the BBC. We do not deal with direct requests for Doctor Who, you will have to apply through the BBC Careers Hub if there is a vacancy available.

Are fans allowed to create Doctor Who fiction, artwork, videos and performances?

The BBC welcomes and encourages people to use Doctor Who as inspiration for their own original creative works and loves that the brand has so many engaged and passionate fans.

The BBC has no objection to fans creating and publishing their own Doctor Who inspired fiction, artwork, videos, performances or other content, but requests that these:

  • Take inspiration from Doctor Who, but do not copy a substantial part of the Doctor Who TV programmes or other official Doctor Who content such as scripts, books, magazines, artwork or photography.
  • Avoid use of the official Doctor Who or BBC logos.
  • Are not presented in a way as to suggest or confuse viewers into believing that the fan creations are ‘official’ Doctor Who content, or are endorsed by or associated with the BBC, and – where possible – add a clear and visible disclaimer stating that the content is fan-made and un-official, and are the work of an individual or individuals and not an organisation or company.

Why are these restrictions in place?

The BBC have put these measures in place to ensure that Doctor Who’s image, storylines and values are protected so that audiences can enjoy a consistent experience of the brand and its universe and protects the works of the many different creatives who have worked on the show.

In addition, the making of Doctor Who is funded with support from BBC Studios, who invests a percentage of the revenue it makes from commercial opportunities back into the BBC. Consequently, individuals that seek to make money from the brand without permission put at risk the commercial opportunities open to BBC Studios and, ultimately, the future investment into Doctor Who.

Where can I send my comments about Doctor Who?

Any comments or complaints about the BBC should be submitted via the BBC Complaints website

You can contact BBC Studios here

 

Doctor Who Official Shop FAQ

What’s available in the Doctor Who Shop?

The official Doctor Who Shop offers a range of clothing, accessories and homeware inspired by the events and characters of the series. Split across several ‘collections’ of styles, the BBC Shop offers something for every kind of Doctor Who fan.

We also share a range of Doctor Who audio, books, Blu-ray/DVDs and more that are available to purchase from our licensing partners. Links to these products can be found in the lower half of the Shop page (Please note that these products are handled by our partners and are not stocked or distributed by the BBC Shop).

Who designs the official Doctor Who products?

BBC Studios works with a range of design agencies, artists and graphic designers to create the products available in the official Doctor Who Shop.  

We do not use generative AI in the creation of any of these designs.

Will you release any products of [my favourite character/story]?

The Doctor Who Shop is releasing new ranges of products regularly, many of which are inspired by direct suggestions from our fans! 

If there is something specific you would like to see added to the Shop, you can share your suggestions on our social media pages or get in touch at contact@bbcshopsupport.com.

Can I return my order?

We are happy to assist with a return of non-personalized items so long as the item has not been worn, washed, or used. 

We offer a 30-day return policy that begins from the date your order is received. After this time frame, we are unable to assist with a return.

Please note that some products, such as personalised items, charitable items, or those marked final sale aren’t eligible for return.

Can I exchange items in my order?

Unfortunately, no. We do not offer exchanges for colour, size, or items, but please feel free to contact our Customer Service team for return inquiries.
Note that refunds are issued for the product price only and do not include shipping charges.

Do you ship internationally?

We can ship anywhere in the US. Certain items qualify for international shipping.
Some countries that we are unfortunately not able to ship to at this time are: Iran, Iraq, Lebanon, Myanmar, North Korea, Syria, Russia, Belarus, Congo, Liberia, Sierra Leone, Zimbabwe, and Cuba. 

Please note that you are responsible for any import fees, taxes, or duties required in your location upon delivery. 

Orders shipping internationally do NOT qualify for any free shipping promotions.

How can I reach out to customer service regarding my order?

You can reach out to our customer service team via email at contact@bbcshopsupport.com or by visiting our Support Centre and clicking Message Customer Support. Our support team will respond as quickly as possible to inquiries placed through our online support link. Unfortunately, we do not have a live chat or a phone number that you can call regarding your order inquiry.

UNIT HQ Experience FAQ

What is the UNIT experience?

Fans can sign up to join UNIT (the United Intelligence Taskforce) on the Doctor Who website. By joining UNIT's ranks, you become a designated UNIT staff member with clearance access to exclusive areas and content including the Black Archive. You also are subscribed to the Doctor Who newsletter to get exclusive news and updates.

Read more about UNIT here.

Do I need a BBC account to access this?

Yes, you’ll need to sign in with your BBC account to fully access the UNIT experience, including your ID card and the Black Archive. You can register for a BBC Account if you don’t already have one.

What data is stored when I join UNIT?

When you join UNIT, we store limited personal data such as your email address and country as part of your newsletter subscription. Your UNIT profile includes a fictional agent number and your newsletter preference. No personal information is shown on your ID card or displayed anywhere within the experience.

For more information please see our Privacy Policy and Terms & Conditions.

Will my personal details appear on my UNIT ID card?

No, your ID card won’t include any personal information. We allocate a unique ‘agent’ ID number to you, although we would love to offer a more personalised experience in the future.

Can I unsubscribe from the UNIT newsletter?

Yes — at any time. Once signed into UNIT HQ, just head to Settings and toggle off the newsletter option. You can also unsubscribe from the footer of the email as per usual.

How do I delete my UNIT profile?

You can delete your UNIT profile via the Settings page. This will permanently remove your profile from our systems. This will not delete your BBC account. To manage your BBC Account settings, visit account.bbc.com/account/settings.

Is this a real government or intelligence agency?

UNIT is a fictional organisation from the Doctor Who universe. Everything in this experience is part of the brand’s storytelling.

Where can I send my comments about Doctor Who?

We’d love to hear your feedback and your ideas on improving the fan experience. Any comments or complaints about the BBC should be submitted via the BBC Complaints website.

You can contact BBC Studios here: bbcstudios.com/contact/contact-us