Frequently asked questions

  1. Who will be producing the NYC shows?
  2. Which orchestra will be performing?
  3. Is this the same event as the Doctor Who Proms? What will be different?
  4. Will it be the same show that was performed in Australia, New Zealand and the UK in 2015?
  5. Which monsters will be appearing?
  6. Will there be props from the show, such as the TARDIS etc.?
  7. What’s the running time?
  8. Does the show feature strobe lighting?
  9. Who will present the NYC shows? Will the current Doctor Who be making an appearance?
  10. Will you be adding more tour dates? Will you be visiting other US or Canadian cities?
  11. Will you be visiting other countries?
  12. How do people with disabilities or special access requirements buy tickets?
  13. How will the pre-sale process work?
  14. What about venue pre-sales?
  15. What happens after the pre-sale?
  16. Will event merchandise be available?
  17. Tell me more about the VIP Package…
  18. What other items of merchandise will be sold on site?
  19. Will show merchandise be available to buy online?
  20. Is any merchandise pack pre-order facility available?
  21. I have a New York Comic Con 2015 ticket. Does this entitle me to attend the show?
  22. How do I get to the Barclays Center?
  23. Ticket and Seating Enquiries
  24. Merchandise Enquires
  25. Feedback regarding the Show

Answers

  1. Who will be producing the NYC shows?

    The shows are produced and presented by Vision Nine Entertainment, Inc.

  2. Which orchestra will be performing?

    The performances will feature experienced local musicians and singers specially selected for this event.

  3. Is this the same event as the Doctor Who Proms? What will be different?

    The Doctor Who Symphonic Spectacular was inspired by the 2010 Doctor Who Prom, but it is not the same show as performed at any of the Proms.

    The 2015 version of the live show includes some of the music used in previous Doctor Who Proms and the Doctor Who Symphonic Spectacular shows performed in Australia and in New Zealand in 2012 and 2014. It also includes a very considerable amount of material not performed at any of the previous shows, both from the first adventures of the Twelfth Doctor (which were broadcast in 2014) and from previous incarnations.

  4. Will it be the same show that was performed in Australia, New Zealand and the UK in 2015?

    There will be different performers and there may be small differences in content but the format of the NYC shows is the same, yes.

  5. Which monsters will be appearing?

    The show features a host of the Doctor’s famous adversaries including the iconic Daleks, the awe-inspiring Cybermen, the spine-chilling Silence and many more.

  6. Will there be props from the show, such as the TARDIS etc.?

    This is a musical celebration of the Doctor Who television series, which is focused on the live musical (and monster) performances and the large screen presentation of specially-edited excerpts from the television series that accompany the music. It is not a stage show, and does not feature scenery or set props.

  7. What’s the running time?

    The show lasts two hours, plus an interval of approximately 20 minutes.

  8. Does the show feature strobe lighting?

    Yes. We have taken concerns about photosensitive epilepsy into account in designing the lighting and the show will not feature extended periods of continuous or excessively rapid strobing.

  9. Who will present the NYC shows? Will the current Doctor Who be making an appearance?

    Michelle Gomez, who portrayed Missy - the latest incarnation of the Doctor’s arch rival the Master -on screen in series 8 has been announced as a guest presenter for these shows. Michelle will appear in person, not in character.

    Further announcements about the content of the NYC shows will be made later in 2015.

    The current Doctor Who will not be making an appearance.

  10. Will you be adding more tour dates? Will you be visiting other US or Canadian cities?

    This is a specific, one-off engagement forming part of New York Super Week 2015. No additional dates or performances are currently planned for North America in 2015.

    We hope that the show will visit other cities in the future.

  11. Will you be visiting other countries?

    Doctor Who has a large global fanbase and we hope to be able to announce further shows in due course.

  12. How do people with disabilities or special access requirements buy tickets?

    The venue has a dedicated disabled services guide, which can be viewed here http://www.barclayscenter.com/guest-services/disabled-a-to-z-guide.

  13. How will the pre-sale process work?

    At noon on May 6 2015 DW fans will be able to access a link to a pre-sale ticket portal via the event website, www.doctorwhosymphonicspectacular.com and other BBC America and Doctor Who websites.

    No password or code will be needed to access the pre-sale.

    The pre-sale process will be exclusively online. Disabled customers will able to purchase via the venue box office dedicated access line, which will be open during the pre-sale period

  14. What about venue pre-sales?

    The Barclays Center has its own pre-sales arrangement with American Express. Details are available to American Express cardholders through their usual routes.

  15. What happens after the pre-sale?

    General public sale will commence via www.ticketmaster.com and the venue website www.barclayscenter.com at noon on Friday May 8 2015.

  16. Will event merchandise be available?

    Doctor Who Symphonic Spectacular merchandise will be available to buy from official venue merchandise concessions at the venue on the day of the performance.

    In addition a number of items of ultra-exclusive event merchandise is being offered as part of a VIP ticket package available for each performance in strictly limited numbers.

  17. Tell me more about the VIP Package…

    VIP Packages consist of: - 1 premium reserved seat in the first 5 rows of seating - dedicated VIP check-in via a separate entrance - access to a VIP area, the Calvin Klein Courtside Club, before and during the performance, including the interval (please note this area will not be available after the performance). The VIP area has separate pay bar and comfort facilities from the main auditorium - the following items of merchandise - Limited edition t-shirt (exclusive design not available to buy at the shows) - Limited edition numbered tour lithograph (exclusive design not available to buy at the shows) - Exclusive VIP laminate - Commemorative souvenir ticket (not available to buy) - Souvenir show programme [please note this is not a different design; the same programme will be sold on site, subject to availability]

    The VIP merchandise package will be delivered on site at VIP check in unless other delivery arrangements have been made at the time of purchase.

  18. What other items of merchandise will be sold on site?

    Additional information about specific lines of show merchandise will be provided nearer the performance date. All show merchandise will be subject to available stock on the day.

  19. Will show merchandise be available to buy online?

    Limited quantities may be available after the shows.

  20. Is any merchandise pack pre-order facility available?

    Not at present.

  21. I have a New York Comic Con 2015 ticket. Does this entitle me to attend the show?

    No, the Doctor Who Symphonic Spectacular is being staged as part of New York Super Week in 2015. You need to obtain a separate ticket to each New York Super Week event, including Comic Con itself.

  22. How do I get to the Barclays Center?

    Public transit is the fastest, most convenient way. Detailed information about transportation options can be found here - http://www.barclayscenter.com/getting-here

  23. Ticket and Seating Enquiries

    If you have a ticket or seating enquiry please direct your enquiry to the Ticketmaster contact center or the venue box office (call 917 618 6700 or email tickets@brooklynnets.com)

  24. Merchandise Enquires

    If you have an enquiry regarding show merchandise please direct your enquiry to Vision Nine email: dwss@visionninegroup.com, Telephone: +44 203 617 6000 (international call), or via post to 37 Shelton Street, London WC2H 9HN, UK

    Please note, this number is for queries only. Merchandise cannot be purchased via this number.

  25. Feedback regarding the Show

    Vision Nine are producing the NYC shows under license from BBC Worldwide Limited. BBC Worldwide is a commercial subsidiary of the BBC.

    As this is a commercial activity (and separate to the publicly funded activities the BBC), any feedback about the show should be made directly to: Vision Nine Email: dwss@visionninegroup.com, Telephone: +44 203 617 6000 (international call), or via post to 37 Shelton Street, London WC2H 9HN, UK

    Please note, this number is feedback/contact purposes only. Tickets and merchandise cannot be purchased via this number. Please contact the venue for general ticket or event enquiries.

    Should you wish to contact BBC Worldwide North America, please send your feedback via: Email: DWSSfeedback@bbc.com