Accessibility

Disabled Tickets

We aim to provide an accessible environment so that all our visitors can fully enjoy their time here.

The Experience is accessible to those with disabilities and other access needs. We are happy to offer free carer tickets for each paying ticket holder who requires someone to assist them during their visit.

You can purchase/book advance tickets through SEE Tickets (including wheelchair and carer tickets) by clicking Buy Tickets (on our Tickets page) or by calling our SEE Tickets team on 0844 801 3664 (choosing option 2) who can also advise further on any accessibility considerations. This line is available 24 hours except Christmas Day - calls cost up to 7p a minute plus network access charges.

Additionally, you can contact the venue to discuss your accessibility considerations. You can do this by the following ways: – Phone. 020 8433 3162 (between 10am and 5pm during opening days) – Email: doctorwhoexperience@bbc.com

Please note that advance tickets cannot be purchased directly by contacting the venue.

Questions about Accessibility

  1. Can my carer accompany me?
  2. Is there disabled parking available?
  3. Can I access the Doctor Who Experience in a wheelchair?
  4. Can I hire a wheelchair at the Experience?
  5. Can I access the Doctor Who Experience in a mobility scooter?
  6. What are the accessibility options for the blind and partially sighted?
  7. What are the accessibility options for the deaf and the hard of hearing?
  8. Additional access information

Answers

  1. Can my carer accompany me?

    Of course! We are happy to offer free carer tickets for each full paying ticket holder who requires someone to assist them with their visit. You can advance book carer tickets online and over the phone. Proof of disability will be required upon entry at the venue to authenticate the carer ticket.

  2. Is there disabled parking available?

    As the Doctor Who Experience is located on a private road, Blue Badge visitors should use the designated bays available at the Norwegian Church or opposite the BBC Drama Village. There is also parking situated opposite the Doctor Who Experience at The Lock Keeper’s Cottage Car Park. This can be accessed via the Porth Teigr private road and once you have past the Doctor Who Experience on your left you will see the car park on the right hand side - normal charges to Blue Badge holders apply.

  3. Can I access the Doctor Who Experience in a wheelchair?

    The Doctor Who Experience is fully accessible for wheelchair users.

    Due to the venue evacuation policy, the number of wheelchairs allowed in the building at any one time is controlled.

    The Walking Tours are accessible to wheelchair users. The Walking Tour lasts up to 75 minutes and covers 1.5 miles around Cardiff Bay. Visitors will be travelling on public pavements.

    The TARDIS Studio Tours are accessible to wheelchair users, but please note that this is a working television set, which does impose some restrictions. There is a staged ramp (max incline 6%) leading to the TARDIS viewing platform from where you can see most of the console area. For visitors able to travel short distances, there are a further 5 steps with a hand rail that can be ascended to access the main console area. Visitors who are unable to leave their wheelchair do get a good view of the set from the viewing platform. We regret that the one area that is completely inaccessible via the ramp is the Police Box door at the very top level of the set (accessed via a scaffolding staircase). Hosts will be happy to take a picture here on behalf of the visitor, using the visitor's own camera.

  4. Can I hire a wheelchair at the Experience?

    The Doctor Who Experience has two wheelchairs available onsite which can be reserved free of charge. To do so, please inform the venue Box Office once you've purchased/booked your tickets by email at; doctorwhoexperience@bbc.com or by calling 020 8433 3162 between 9am and 6pm during opening days. Please note, the venue's wheelchairs must be operated by the visitor's carer. The maximum weight capacity of the onsite wheelchairs is 18 stone (115 Kilograms).

  5. Can I access the Doctor Who Experience in a mobility scooter?

    Unfortunately, to ensure the safety of all visitors, mobility scooters are not permitted within the Experience, but can be stored securely and exchanged for a wheelchair on arrival (see above).

  6. What are the accessibility options for the blind and partially sighted?

    We are happy to help our blind and partially sighted visitors, where possible with any special requirements they have. The Doctor Who Experience is not suitable for assistance dogs due to loud noises and floor movements, however we do offer free carer tickets. Wherever possible, we can look after your guide dog whilst you are in the interactive experience, returning to you once you have progressed to the exhibition.

    An Audio Description track for the interactive experience is available to hire. Please call us or email us for more details. The track is available on portable devices, which are available for loan from the main ticket desk. A security deposit will be required. The audio description device is available in English and Welsh, and provides a commentary providing information on the visual elements of the interactive experience as it unfolds. It describes the sets, props, action happening on screen, and any visual references. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance.

    The full 3D effect of part of the journey will not be experienced without binocular vision but the film can still be enjoyed with monocular sight. The interactive section will be led by a guide, so if you have any additional requirements there will be a member of staff to assist.

    In the exhibition section, stewards will be available to assist with describing artefacts and will be happy to answer any questions you may have. Large print packs to accompany the artefact signage are available to borrow from the Box Office. Please make sure a member of staff is aware when you arrive at the Box Office, or inform us in advance of your visit.

    There is no Audio Description track available on our Filming Locations Walking Tour but our hosts will deliver a full description for all visitors.

    There is no Audio Description track available on our TARDIS Studio Tours but our hosts will deliver a description for all our visitors. An information sheet describing the set will be available in large print. Guide dogs are permitted in the studio and on the set. Light levels are fairly high – there is only one area of subdued lighting at the base of the set.

  7. What are the accessibility options for the deaf and the hard of hearing?

    The Doctor Who Experience offers a subtitled version of the video footage on a handheld device, which is available for loan from the Box Office. Please call us or email us for more details. A security deposit will be required. The subtitles provide all the spoken elements of the interactive experience as it unfolds. If you will be requiring use of more than four devices in one group, we ask you to reserve the devices at least 48 hours in advance. Subtitles are available in English, Welsh and French language as well as British Sign Language. We have induction loops installed in the interactive adventure section of the Experience which people can tune their hearing aid into.

    The script delivered by the Filming Locations Walking Tour guides is available in large print for those who would like to read along with the commentary.

    A printed version of the TARDIS Studio Tour spoken content is available.There will be an information sheet on hand containing facts that the guides will give out. Information sheets in large print will be available but must not be taken away. If groups wish to bring a signer to assist with the visit, they will be eligible for a free carers ticket.

  8. Additional access information

    We offer people with access needs the opportunity to go through the interactive section of the Experience for a second time during their visit, although this may not be possible during busy periods. Please feel free to contact us to discuss your assistance requirements in advance (details above). So you can plan your visit, the following points summarise aspects of the environment and activities involved in the walk-through aspect of the Doctor Who Experience:

    • Low light levels throughout • Light effects with variable light levels (no strobes or lasers used but occasional flashes) • Special effects (moving floors, smoke and haze)
    • Involves walking and standing for up to 30 minutes
    • Various floor surfaces including optional steps
    • Interactive and static exhibits
    • Loud audio soundtrack with speech, music and effects

    Within the TARDIS Studio tours, the studio is generally open, there are no cramped or confined areas however visitors do enter through a turnstile – please alert your host if this is a problem. There are no loud noises or flashing lights on set. It is a generally quiet environment. Tour groups are restricted to smaller groups of 4-6 in the set. The walk to the set is a 5 minute walk using a pedestrianised, outdoor route.

Award Winning

  • Trip Advisor 2016 award