Frequently Asked Questions

If you have a question about the Doctor Who Experience, please read our FAQs below to see if it is here.

  1. What is the Doctor Who Experience?
  2. Is the Experience suitable for young children?
  3. Are there special effects in the interactive experience?
  4. What is the TARDIS Studio Set Tour?
  5. How do I buy a ticket for the TARDIS Studio Set Tour?
  6. Can I go into the exhibition before the interactive experience?
  7. How long will a visit to the Doctor Who Experience take?
  8. Will stars of the TV series be at the Doctor Who Experience?
  9. Can I buy merchandise at the Experience?
  10. Can I take my buggy/pushchair through the Experience?
  11. Is there an onsite cloakroom?
  12. Is there anywhere to eat?
  13. Can I take pictures in the Doctor Who Experience?
  14. Can I buy tickets on the day?
  15. Do I need a ticket for a child under 5?
  16. How do I add extra tickets to my booking?
  17. Is there a limit to how many tickets I can buy?
  18. How many people are included on a standard family ticket?
  19. Can I change my time-slot or day?
  20. I've missed my time slot, can we enter during a different time slot?
  21. Can I cancel my tickets for a refund?
  22. Do you accept Blue Peter badges?
  23. How often do you update the content?
  24. How do I book a carers ticket?
  25. How can I contact the Experience?

Answers

  1. What is the Doctor Who Experience?

    The Doctor Who Experience is a permanent attraction in Porth Teigr, Cardiff, celebrating over fifty years of Doctor Who. It consists of both an interactive experience with the Twelfth Doctor, Peter Capaldi and takes visitors behind the scenes of their favourite show with an exhibition of props, costumes and sets. Find out more about the Doctor Who Experience.

  2. Is the Experience suitable for young children?

    The Experience is suitable for all ages, but like the television series, it includes monsters and scenes that young children may find frightening, so parental guidance is recommended.

  3. Are there special effects in the interactive experience?

    Yes there are areas where there are strobes, lasers, smoke and loud noises.

  4. What is the TARDIS Studio Set Tour?

    It is a tour of the actual TARDIS set used in the production of the BBC TV series, Doctor Who, and is located in the BBC Wales Drama Studios adjacent to the Doctor Who Experience. On the tour you will get to see the a completely enclosed 360 degree TV set; it's exactly how you would imagine walking into the TARDIS in a fictional Doctor Who universe. Please note the TARDIS Studio Set Tours have now ended. Visit the TOUR page for further details.

  5. How do I buy a ticket for the TARDIS Studio Set Tour?

    TARDIS Studio Set Tours have now ended.

  6. Can I go into the exhibition before the interactive experience?

    To ensure that sessions aren’t overcrowded it is essential that visitors take part in the interactive experience prior to the exhibition. Please arrive anytime during your purchased time slot.

  7. How long will a visit to the Doctor Who Experience take?

    Please allow up to 1.5 hours for a visit. The interactive adventure will take 30 minutes and the exhibition can take up to an hour. Feel free to stay longer though!

  8. Will stars of the TV series be at the Doctor Who Experience?

    Twelfth Doctor, Peter Capaldi, appears in some specially filmed sequences in the interactive experience, and we often have live monster events taking place, especially in school holidays.

  9. Can I buy merchandise at the Experience?

    Of course! The Doctor Who Experience is home to the official Doctor Who Shop and has a full range of Doctor Who merchandise onsite, some of which is exclusive to the Doctor Who Experience. You can visit the Doctor Who Experience Shop without a ticket for the Experience itself while the attraction is open.

  10. Can I take my buggy/pushchair through the Experience?

    Due to safety regulations pushchairs and buggies are not permitted in the Experience, however a buggy park will be available on site for parents to deposit pushchairs for the duration of their visit.

  11. Is there an onsite cloakroom?

    There is an unmanned cloakroom at the entrance to the Doctor Who Experience where items can be left.

  12. Is there anywhere to eat?

    Yes, there is a small café on site at the Experience serving a selection of hot and cold food and snacks. There are also plenty of local restaurants nearby in Cardiff Bay.

  13. Can I take pictures in the Doctor Who Experience?

    Photography is not permitted in the interactive adventure (we want to make sure it's a surprise for everyone who visits!) but you can take as many photos as you like in the exhibition area. There are also official green screen photo opportunities in the exhibition, where you can purchase a great memento of your visit.

  14. Can I buy tickets on the day?

    We have a limited number of tickets available on the door, but we recommend booking tickets in advance or arriving early to avoid disappointment.

  15. Do I need a ticket for a child under 5?

    Admittance for under 5s is free of charge; however, they still require a ticket and need to be booked in via the ticketing websites in advance or on the door.

  16. How do I add extra tickets to my booking?

    You can purchase additional tickets either via the website or by calling 0844 801 2279. Please note that this is subject to ticket availability.

  17. Is there a limit to how many tickets I can buy?

    You can purchase up to nine tickets either via the website or by calling 0844 801 2279. For bookings over 10 + please call the group booking line on 0844 412 4650. (Calls to an 0844 number cost up to 7p per minute plus your networks access charge)

  18. How many people are included on a standard family ticket?

    A family ticket includes two adult and two children.

  19. Can I change my time-slot or day?

    Please call 0844 801 2279. Where possible and subject to availability we will try to accommodate your request.

  20. I've missed my time slot, can we enter during a different time slot?

    Unfortunately, tickets are not refundable, but where possible, we will try to accommodate latecomers in a different time slot.

  21. Can I cancel my tickets for a refund?

    Unfortunately, tickets are not refundable due to the nature of the Experience.

  22. Do you accept Blue Peter badges?

    No, not at the moment.

  23. How often do you update the content?

    We add sets, costumes and props regularly, both from classic series and the latest series broadcast on the BBC. The interactive experience was developed in 2011 and was refreshed in Autumn 2014 creating a spectacular new adventure with the Twelfth Doctor.

  24. How do I book a carers ticket?

    A carers ticket can be booked at the same time as booking a standard admission ticket. This can be by phone, online or on the day at the box office. Please note that all tickets at the box office are subject to availability.

  25. How can I contact the Experience?

    Our general contact number is 0844 801 3663
    You can also contact us by emailing doctorwhoexperience@bbc.com